Where benefits become better experiences.
Opyn Engage connects members and administrators on a single platform—simplifying support, reducing costs, and driving stronger outcomes across your benefit ecosystem.
THE PROBLEM
Disconnected experiences cost more than you think.
Too many tools. Too many tickets. Too much time spent reacting. When members can’t get real-time answers and admins lack visibility, everyone feels the friction—and costs go up.
Pain points:
- Members struggle with fragmented tech, unclear benefit access and understanding
- Service teams field the same questions, again and again
- Admins lack tools to configure, connect, and control the experience
THE SOLUTION
One platform. Better healthcare benefits, for everyone.
Opyn brings every benefits interaction into a single, connected experience—so members get clarity, and teams get relief. By unifying navigation, guidance, and support, Opyn turns everyday questions into faster answers and fewer escalations.
Member App
A single, self-service starting point
The Member App gives people one clear place to start—so they’re not guessing where to go, who to ask, or what applies to them. Every interaction is designed to reduce confusion and guide members forward with confidence.
- One login for benefits, support, care, and costs
- 24/7 AI assistance via chat, voice, or app
- Personalized plan-based guidance
- No more portal or app hopping
Partner Console
Your mission control for member experience
The Partner Console brings every member interaction, plan rule, and workflow into a single operational view—so teams can respond faster, stay aligned, and resolve issues without unnecessary.
- Centralized control of plans, groups, and messaging
- Instant AI summaries and automated coverage checks
- Shared workspaces for tasks, notes, and escalations
- Flexible permissions for employers, brokers, and guests
- Full visibility and audit trails for confident resolution
OUTCOMES & ROI
Built to drive action and results, for everyone.
Opyn helps you move faster, operate smarter, and deliver clarity at scale—without adding complexity behind the scenes.
Resolve questions instantly
AI-powered support deflects routine calls and improves clarity
Streamline operations
Manage plans, groups, and communications in one place
Stronger engagement. Better experiences.
Simple, guided interactions reduce frustration and keep members engaged
Launch faster, scale easier
Go live in weeks, not months—no IT lift required
INTEGRATIONS & SCALABILITY
Built to flex, grow, and integrate—on your terms
Open Engage connects the benefits you already offer—and makes it easy to add new ones as you grow. Whether you’re using our built-in tools or your preferred partners, you get one seamless experience that drives clarity, action and trust.
- Plug in any vendor or tool, or use ours
- Easy group-by-group configurations
- Maintain control, visibility, and data accuracy
- Custom app branding
- Launch in weeks—with no dev work
Integrated AI Voice Agents
Voice, built into the Opyn platform—not added on.
Opyn’s AI Voice Agents are natively embedded into the platform, extending Engage beyond digital self-service into real-time voice interactions. Every conversation—member or provider—is automatically transcribed, summarized, and reflected in the Partner Console alongside chat, app activity, plan data, and workflows.
This shared system of record is what enables Opyn Agents—bringing AI-driven automation to service, provider, and operational workflows without introducing new tools or complexity.
Opyn earns 5-star reviews for the experience it delivers — for admins, members, and partners.
“Marpai is driving operational improvements and our strategic integration of Opyn’s platform is the next leap forward in our TPA evolution.”
— John Powers, President of Marpai
